4 prescription ingredients. Sublingual liquid. Designed for a faster start and a longer window.*
*Onset and individual response vary.
100% online · Licensed U.S. provider review · Discreet delivery
If your current routine involves needles, supplies, preparation and planning ahead, QMAX offers a different format: a prescription liquid administered under the tongue.
QMAX™ combines four active ingredients in a compounded sublingual prescription formula. Your provider determines whether QMAX is appropriate based on your health information.
Compounded prescription product. Active ingredients and dosages are determined by your provider and may vary.
Tell us about your health history and what you're looking for.
A provider determines whether treatment is medically appropriate.
Your treatment is shipped directly to you.
*QMAX may begin working in approximately 10 minutes for some patients. Individual onset and response vary. The formula includes tadalafil, an ingredient associated with a longer duration of activity. Individual response varies.
QMAX isn't an over-the-counter supplement. Eligibility is determined through a medical review by a licensed provider.
Your provider considers your health history, medications and other relevant information before determining whether treatment is appropriate.
Start My Private Intake →"Simple process, no pills, just a small bottle that fit in my pocket and it works! Wish I'd found it sooner."Marcus T. · 55 · Florida
"The fact that it's a drop instead of one more pill is what sold me. Works when I need it, and the drive came back too."Robert M. · 62 · North Carolina
"Pills had gotten slow and hit-or-miss. This is fast, and one dose actually carried through the weekend."Daniel K. · 47 · Texas
Individual results may vary.
Prescription treatment deserves clear answers.
Yes. QMAX requires review by a licensed medical provider, who determines whether treatment is appropriate for you.
QMAX is a sublingual liquid formula administered under the tongue. Follow the directions provided with your prescription.
No. QMAX itself is administered sublingually and does not require an injection.
QMAX may begin working in approximately 10 minutes for some patients. Individual onset and response vary — your provider can tell you what to expect with your prescription.
QMAX is not appropriate for everyone. Your provider will review your health history, current medications and other relevant information before prescribing.
Complete a private online intake and a licensed provider will determine whether you're eligible for treatment.
See If I Qualify →100% online · Private intake · No obligation to be prescribed
Last Updated: November 11, 2025
DO NOT USE THIS SITE IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY. In an emergent situation, you can: (i) call 9-1-1; (ii) go to the nearest emergency room; (iii) contact your local crisis center; (iv) if applicable, call the National Suicide Prevention Lifeline 9-8-8.
BetterMe Rx (referred to herein as "BetterMe Rx" "we", "our" or "us") own and operate the BetterMe Rx website available at https://bettermerx.com/ (the "Site") and provide the services to you which are described in more detail below (together with the Site, the "Services"). These Terms of Service ("Terms") govern your use of the Services.
These Terms contain a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.
By accessing, browsing, and/or using the Services, you acknowledge that you have read and agree to be bound by these Terms.
These Terms are subject to change by us at any time and without prior notice, in our sole discretion. Any changes to these Terms will be in effect as of the "Last Updated" date referenced on the Site. If we make material changes to these Terms, we will make reasonable efforts to notify you of such changes (such as posting a notice on the Site). Your continued use of the Site after such changes will constitute your acceptance of such changes. If any change to these Terms is not acceptable to you, your sole remedy is to cease accessing, browsing and otherwise using the Site.
1. Important Notices and Disclaimers. BetterMe Rx is not a healthcare provider. BetterMe Rx is a technology platform that provides access to licensed healthcare providers who may provide healthcare services to you ("Providers"). Always directly contact your Provider or other qualified healthcare professionals with any questions regarding your personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified healthcare professional or 9-1-1 immediately. If any medical advice is provided to you by a Provider, such medical advice is not provided by BetterMe Rx, but is provided by that Provider.
2. Our Services. Our Services facilitate the exchange of information, content, and services between you and your Provider. The Services may include, for example: (a) administrative support in connection with scheduling, communications, and payment for healthcare services you receive from your Provider (either in-person or virtually), and (b) telecommunications and technology support for using the Services as a means of direct access to Providers for communication, consultations, assessments, and treatment by Providers. However, BetterMe Rx. is not responsible for monitoring such information and communications, and we are not a party to the transactions that may occur between you and your Provider. Our Services might not function as intended. By using our Services, you assume full responsibility for your use of the Services and agree that we are not responsible or liable for any claim, loss, or damage arising from use of the Services.
3. Age Limitations. Our Services are intended and only suitable for individuals 18 years of age and above. Individuals under the age of 18 are not permitted to use our Services. BetterMeRx hereby disclaims all liability for use by individuals under the age of 18.
4. Privacy. Please read our Privacy Policy, available at https://bettermerx.com/pages/privacy-policy, for information on our data collection, use, and sharing practices in connection with the Services.
5. Account Registration and Security. Before you are able to use the Services, you may be required to register for a user account. You agree to provide complete, accurate information during the registration process and to update such information as necessary to ensure that it remains complete, accurate and up-to-date. When you create your account, you will be asked to create a username and password, which you will be solely responsible for safeguarding. You agree not to disclose your username or password to any third party, and you agree to notify us immediately at support@bettermerx.com if you suspect or become aware of any unauthorized use of your account. You further acknowledge and agree that you will be solely responsible for any activities or actions on or through your account, whether or not you have authorized such activities or actions. We will not be liable for any loss or damage arising from your failure to comply with these requirements. We reserve the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.]
6. Payment. By providing a credit card or other payment method accepted by us ("Payment Method"), you are expressly agreeing that we are (or our service provider is) authorized to charge the Payment Method for the total amount of the fees associated with your use of the Service, together with any applicable taxes (collectively, as applicable, a "Purchase"). If the Payment Method cannot be verified, is invalid or is otherwise not acceptable, your Purchase may be suspended or cancelled. You must resolve any payment method problems before we proceed with your Purchase. If a payment is not successfully settled and you do not edit your Payment Method information or cancel your Purchase or account, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. You understand and agree not to hold us liable for any adverse effect that actions (whether intentional or unintentional) may cause to any other accounts you hold. You agree to not process stolen cards or unauthorized cards through your Account.
7. Prohibited Uses. You may use the Services only for lawful purposes and in accordance with these Terms.
You agree not to use the Services:
Additionally, you agree not to:
8. User Content and Feedback. If you make available to us any content in any format (including ideas, concepts, feedback, and know-how ("Feedback")), you hereby grant to BetterMe Rx a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable license to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify and otherwise use, analyze and exploit such content, in any format or media now known or hereafter developed, and for any purpose. You acknowledge and agree that Feedback is not confidential, and that we are free to use any Feedback for any purpose.
9. Intellectual Property. The Services (and their entire contents, features, and functionality, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof (collectively, "Content")) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. No license, right, title or interest in the Services or Content is transferred to you as a result of your downloading, accessing, viewing or using the Services or Content.
These Terms permit you to access, view and use the Services on any device that you own or control for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material available through the Services or any Content, except as permitted by these Terms. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Services or any Content. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the Services or the Content is strictly prohibited.
10. Trademarks. The BetterMe Rx name and all other trademarks, wordmarks, service marks, graphics and logos included in or made available through the Services are trademarks or trade dress of BetterMe Rx. All other marks are the property of their respective owners.
11. Modifications to the Services. We reserve the right to modify or withdraw the Services, and any Content we provide through the Services, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or an entire Service, to users, including registered users.
12. Consent to Electronic Communications. By providing us with your email address or telephone number, you consent to receive electronic communications from BetterMe Rx and Providers through the Services (e.g., via email, text message (SMS), or by posting notices to the Services). These communications may include information from your Providers, payment authorizations, password changes, and other transactional or administrative information. You agree that any notices, agreements, disclosures or other communications sent through the Services electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email or SMS, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.
13. Linked Services; Third Party Materials. The Services may provide access to websites, information, products, services and other materials made available by third parties ("Third Party Materials"). We are not responsible for any Third Party Materials (including their accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness or safety, or any intellectual property rights contained in them). We do not have any obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) available through the Services at any time. The availability of any Third Party Materials through the Services is not an endorsement of them by BetterMe Rx, and it does not imply any affiliation with any provider of Third Party Materials. Your use of Third Party Materials is at your own risk and is subject to any additional terms, conditions and policies applicable to the Third Party Materials (like their terms of service or privacy policies).
14. Termination. BetterMe Rx, in its sole discretion, may terminate or suspend your access to or use of the Services without notice for any reason, including, without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms. Upon termination, all provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, intellectual property provisions, warranty disclaimers, indemnity and limitations of liability.
15. No Representations or Warranties. YOUR USE OF THE SERVICES AND ANY CONTENT OR ITEMS OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, CONTENT AND ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER BetterMe Rx NOR ANY PERSON ASSOCIATED WITH BetterMe Rx MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER BetterMe Rx NOR ANYONE ASSOCIATED WITH BetterMe Rx REPRESENTS OR WARRANTS THAT THE SERVICES, CONTENT OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY CONTENT OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. TO THE FULLEST EXTENT PROVIDED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
16. Limitation of Liability. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, BetterMe Rx WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR OTHER SPECIAL CATEGORY OF DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF BetterMe Rx HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAYS, LOSS OF PROFITS, USE OF DATA, LOSS OF OTHER INTANGIBLES, WORK STOPPAGE, ACCURACY OF RESULTS, LOSS OF SECURITY OF MATERIALS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY MATERIALS), COMPUTER FAILURE, VIRUS OR MALFUNCTION, FILE CORRUPTION OR OTHER OUTAGE OR ERROR. WITHOUT LIMITING THE FOREGOING DISCLAIMERS, BetterMe Rx WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES OR FROM ANY CONTENT, ITEMS OR THIRD PARTY MATERIALS, INCLUDING FROM ANY DENIAL-OF-SERVICE ATTACK, VIRUS OR OTHER HARMFUL CODE OR MATERIAL THAT MAY AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY BASED ON YOUR ACCESS TO, OR USE OF, THE SERVICES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF BetterMe Rx FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (1) $100.00 OR (2) THE AMOUNT YOU PAID TO BetterMe Rx IN THE ONE MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
17. Indemnification. You agree to defend, indemnify and hold harmless BetterMe Rx and anyone associated with BetterMe Rx from and against any and all claims, liabilities, demands, losses, damages, fees, or penalties, and the cost to investigate and defend against them (including reasonable attorneys' fees) arising out of or relating to (1) your access to or use of, or activities in connection with, the Services (including any content in any format you make available through the Services), (2) your breach or alleged breach of these Terms, or (3) any violation or alleged violation of any applicable law by you or anyone accessing the Services on your behalf. BetterMe Rx reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with us if and as requested by us in the defense and settlement of such matter.
18. Arbitration Agreement.
YOU AND BetterMe Rx ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
You and BetterMe Rx agree that any and all controversies, claims and disputes arising out of or related to these Terms or the Services or any information provided through the Services, including Content, whether based in contract, tort, warranty, statute, or any other legal or equitable basis, including without limitation, any dispute or claim relating to the formation, interpretation or enforceability of any part of these Terms (including the scope and enforceability of this Arbitration Agreement) and any claim that all or any part of these Terms is void or voidable (collectively, "Claims" and individually, a "Claim"), shall be finally resolved by binding arbitration, rather than in court; except that you and we each retain the right: (i) to bring an individual action in small claims court (if the Claim in question qualifies for small claims court); and (ii) to seek injunctive or other equitable relief in court against actual or threatened infringement, misappropriation or violation of intellectual property rights. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.
You and BetterMe Rx agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR BetterMe Rx WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this Section 18 (Arbitration Agreement) is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
19. Injunctive Relief. You hereby acknowledge that your breach of these Terms may result in immediate and irreparable harm to BetterMe Rx. Accordingly, you hereby agree that, in the event of such a breach by you, BetterMe Rx shall be entitled to equitable relief to compel you to cease and desist all unauthorized use, evaluation and/or disclosure of the Services, or Content or other information obtained through the of the Services, as well as any and all other remedies available at law or in equity.
20. CLASS ACTION AND JURY TRIAL WAIVER. IF FOR ANY REASON A CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF OR ACCESS TO THE SERVICES OR THESE TERMS IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION, REGARDLESS OF WHETHER THE CLAIM IS AN ACTION, COUNTERCLAIM, OR ANY OTHER COURT PROCEEDING, BOTH PARTIES AGREE THAT TO THE EXTENT ALLOWED BY LAW, THERE WILL NOT BE A JURY TRIAL OR CLASS ACTION AND WE EACH UNCONDITIONALLY (1) WAIVE ANY RIGHT TO TRIAL BY JURY AND (2) WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS-WIDE BASIS, INCLUDING JOINING A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERTING A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY OTHER PROCEEDING.
21. LIMITATION ON TIME TO FILE CLAIMS. YOU AGREE THAT ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE AGAINST US ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES OR ANY CONTENT OR OTHER ITEMS PROVIDED THROUGH THE SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION OR CLAIM ACCRUES, OR BE PERMANENTLY BARRED.
22. Note to International Users. The Services are controlled by BetterMe Rx, which is located in the United States of America. We make no representation that the Services or Content are appropriate or available for use in locations outside of the United States. Accessing the Services from territories where such content, information or other materials are illegal is prohibited. Those who choose to access these Site from locations outside of the United States do so on their own initiative and are responsible for compliance with local laws.
23. General Terms. This Terms is governed by the laws of the State of Illinois, without respect to its conflict of laws provisions, except that the United States Federal Arbitration Act shall govern the interpretation and enforcement of Section 18 (Arbitration Agreement). The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. If any provision of these Terms is found to be unlawful, invalid or unenforceable by any court having competent jurisdiction, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. Failure by BetterMe Rx to act on or enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision in these Terms. No waiver shall be effective against BetterMe Rx unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage. These Terms do not and are not intended to confer any rights or remedies upon any person other than you. These Terms constitute the entire agreement between you and BetterMe Rx with respect to the subject matter of these Terms and supersede all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. A printed version of these Terms and of any related notice given in electronic form shall be admissible in arbitral, judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
24. Contact. If you have questions or comments about these Terms, please contact us by sending correspondence to 320 Gold Ave. SW. Ste. 620 PMB 2281, Albuquerque, NM, 87102 or send us an email at support@bettermerx.com.
Last updated: November 11, 2025
The purpose of this Privacy Policy is to describe BetterMe Rx (collectively, “BetterMe Rx”, “we”, “our” or “us”) collect, use and share information about you through our website (“Site”) and any other online services that link to this Privacy Policy, through email, text, and other electronic messages between you and the Services and through written documents, phone calls and other offline activities between you and BetterMe Rx (collectively, the “Services”).
Please read this notice carefully to understand how we use, disclose and otherwise manage the personal information we collect about you. If you do not understand any aspects of this Privacy Policy, please feel free to contact us (our contact information is at the end of this Privacy Policy). This Privacy Policy is not a contract and does not create any contractual rights or obligations.
We are constantly trying to improve our Services, and we may need to update this Privacy Policy from time to time. Unless we say otherwise, changes will be effective upon the last updated date at the top of this Privacy Policy. Please check this Privacy Policy regularly to ensure that you are aware of any changes. If we make material changes to this Privacy Policy, we will make reasonable attempts to notify you of such changes. Your use of the Services after changes to this Privacy Policy means you have accepted the changes.
Information We Collect
Information You Provide to Us. We collect information you provide to us through the Services and offline, for example when you create or modify your account, register to use our Services, purchase products or services from us, request information from us, contact customer support, fill out any form on a Site, or otherwise communicate with us. This information may include:
Information We Collect Automatically. Whenever you interact with our Services, we automatically receive and record information from your browser or device using cookies or similar technologies. This information may include your IP address, geolocation data, device identification, the type of browser and/or device you are using to access our Services, and the page or feature you requested. To learn more about the cookies and other technologies we use, please see our Statement on Cookies and Similar Technologies below.
The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Services and to deliver a better and more personalized service, including by enabling us to:
We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of a Service, and we can use that knowledge to make the Services more helpful to as many users as possible.
How We Use and Share Your Information
To Provide Services and Information. We use your information to:
Vendors and Service Providers. We may provide information to third-party vendors and service providers that help us operate and manage our Services and deliver products and Services that you purchase through us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Third-Party Analytics. We use selected third parties to collect data about how you interact with the Services. This information may be used to, among other things, improve the functionality of our Services.
With Your Consent. In addition to the sharing described elsewhere in this Privacy Policy, we will share personal information with companies, organizations or individuals when we have your consent to do so.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy.
Statement on Cookies and Similar Technologies
Our Services use cookies and other data collection technologies described in this section.
Cookies. A cookie is a small file placed on your computer’s hard drive that collects and stores information about your equipment, preferences and browsing patterns. We use cookies to analyze web page traffic, usage patterns, and to tailor our Services to your individual interests. For more information about cookies, visit allaboutcookies.org.
Web Beacons. A web beacon (also referred to as clear gif, pixel tag or single-pixel gif) is a transparent graphic image used in tandem with cookies that enables us to record a user’s actions. We use web beacons to count users who have visited those pages, verify system and server integrity and for similar statistical measures.
Google Analytics. We use Google Analytics to help us understand how users engage with our Services. Google Analytics uses cookies to track your interactions with our Services, then collects that information and reports it to us, without identifying individual users. This information helps us improve our Services so that we can better serve users like you. For more information on Google Analytics, visit support.google.com/analytics.
You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Please note, without cookies or pixel tags, you may not be able to take full advantage of all features of our Services.
Some web browsers incorporate a “Do Not Track” feature (“DNT”) that signals to the websites that you visit that you do not want to have your online activity tracked. Many websites and applications, including our Services, do not currently respond to web browser DNT signals because such signals are not yet uniform. For more information about DNT signals, please visit allaboutdnt.com.
Choices You Have Regarding Your Information
You may review and request certain changes to the information we have collected about you by contacting us (our contact information is at the end of this Privacy Policy).
Reviewing, Correcting, and Deleting Your Personal Information. You may access, correct, and/or request deletion of certain information that you have provided to us by emailing us at . If you email us, for your protection, we may only implement requests with respect to the information associated with the particular email address you use to send us your request, and we may need to verify your identity before implementing your request. We will attempt to comply with any reasonable requests for accessing, correcting, or deleting your information.
Text Messages and SMS. BetterMe Rx and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may include operational messages about your use of the Services, as well as marketing messages. You understand that by providing your mobile phone number, you expressly consent to receive automated text messages from us to the mobile phone number you provide. Consent to receiving text messages is not required in order to be a user. Message and data rates may apply, and you should check the rates of your mobile carrier. You can opt out of receiving text messages by texting STOP in response to any text message. We share your mobile phone number with service providers with whom we contract in order to send you automated text messages, but we will not share your mobile phone number with third parties for their own marketing purposes without your express consent.
Marketing Communications. You may choose to stop receiving marketing, promotional, reminder, or notification emails, direct mail, phone and mobile marketing communications from us. You can opt-out of these messages following the instruction contained in the message or by contacting us and requesting to opt-out (our contact information is at the end of this Privacy Policy).
Retention of Your Information
As a general matter, we will keep your personal information for as long as necessary to fulfill the purpose for which it was collected. If a law requires us to retain your information for a longer period of time, we will comply with that law. We will also retain your personal information as necessary to protect our legal rights.
Security of Your Information
We maintain administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of your information in our custody and control. No data, on the Internet or otherwise, can be guaranteed to be 100% secure. While we strive to protect your information from unauthorized access, use, or disclosure, we cannot and do not ensure or warrant the security of your information.
Children’s Privacy
We do not knowingly collect information, including personal information as defined by the Children’s Online Privacy Protection Act, from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, you may contact us to request that we delete and stop use of that information (our contact information is at the end of this Privacy Policy). If we learn that we have received any information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services. We will then subsequently delete that child’s information.
Information for Users from Outside of the United States
The Services are intended for use only in the United States. If you use the Services or contact us from outside of the United States, please be advised that (1) any information you provide to us or that we automatically collect will be transferred to the United States; and (2) by using the Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with this Privacy Policy.
Contact Us
If you have any questions, comments or concerns regarding this Privacy Policy, please contact us by sending correspondence to 320 Gold Ave. SW STE 620 PMB 2281 Albuquerque, NM 87102 or send us an email at support@bettermerx.com.
Notice to California Residents (“CA Privacy Notice”)
Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to request information about how and to whom we disclose certain categories of your personal information for their direct marketing purposes, once per calendar year. You can make this request to us via email at: support@bettermerx.com or by calling toll-free at +1 855 693 2984 .
If you are a resident of California, please see our California Privacy Notice for additional provisions that apply to you.
Shine the Light: California residents are also entitled to request and obtain from BetterMe Rx once per calendar year informational about any of your Personal Information shared with third parties for their own direct marketing purposes. To request this information, please submit a request to support@bettermerx.com.
Additional Notices for Certain Other U.S. Residents
Last Updated: November 11, 2025
Certain other U.S. residents may be granted the following rights under the laws of your state of residence:
If you choose to exercise any of these rights, BetterMe Rx will not discriminate against you in anyway. If you exercise certain rights, understand that you may be unable to use or access certain features of our website or our products or services. You may have the right to appeal our decision if we deny your rights request. To submit an appeal, contact us at: support@bettermerx.com.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY
When this Notice of Privacy Practices (“Notice”) refers to “we” or “us,” it is referring to BetterMe Rx and all the pharmacists who provide health care services and the employees of our pharmacy. We are required by law to maintain the privacy of your protected health information (“PHI”), to follow the terms of the Notice currently in effect, to give you this Notice setting forth our legal duties and privacy practices concerning your PHI and to notify affected individuals following a breach of unsecured PHI. This Notice describes how we may use and disclose your PHI. Additionally, this Notice explains the rights you have with respect to your PHI, and certain obligations we must abide by in accordance with the law. We reserve the right to amend this Notice. If we make any material revisions to this Notice, we will post a copy of the revised Notice in the pharmacy, on our website and will offer you a copy of the revised Notice.
I. USE AND DISCLOSURE OF YOUR PHI
We will use and disclose your PHI for treatment, payment and health care
operations. We may also use your PHI for other purposes that are permitted and/or required by law and pursuant to your written authorization. The following lists examples of how we may use and/or disclose your PHI. Any other uses not described in this Notice will only be made with your explicit written authorization, which you may revoke at any time by providing us with written notice of your revocation.
A. Treatment – We may use and disclose your PHI in order to provide you with prescription and supply services. We may
disclose your PHI to other pharmacists, pharmacy technicians and health care providers that are involved in your care. You
will receive an individual notice and have the opportunity to opt out of any subsidized treatment communications.
B. Payment – We will use and disclose your PHI in order to obtain payment for the health care services we provide to you. We
may also need to disclose your PHI to receive prior approval from your health plan or to determine if your health plan will cover a certain prescription or service.
C. Health Care Operations – We may use and disclose your PHI in connection with the management of our pharmacy. For
example, this may include: quality assessment and improvement, internal compliance audits, and performance evaluations.
Additionally, we may use your PHI for our business management and general administrative activities.
D. Prescription Refill Reminders, Treatment Alternatives or Health-Related Benefits – We may use and disclose your PHI to
contact you to remind you about prescription refills, to tell you about treatment options or alternatives, or to inform you about health-related benefits or services that may be of interest to you.
E. Family Members, Relatives or Close Friends – Unless you object to such disclosure, we may disclose your PHI to your family
members, relatives or close personal friends, or any other persons identified by you as being involved in the treatment or
payment for your medical care. If you are not present to agree or object to our disclosure of your PHI to a family member,
relative or friend, we may exercise our professional judgment to determine whether the disclosure is in your best interest. If
we decide to disclose your PHI, we will only disclose the PHI that is relevant to your treatment or payment.
F. Other Permitted and Required Uses and Disclosures – We may use your PHI without obtaining your authorization and without offering you the opportunity to agree or object as follows:
II. YOUR RIGHTS AS OUR PATIENT
As our patient, you have a number of rights associated with your PHI. The following describes your specific rights.
A. You have the right to request restrictions or limitations on how we use and/or disclose your PHI, however, we do not have to agree to your requested restriction or limitation (except for transactions you paid for in full out-of-pocket). Your written request must specify: (1) if you would like to restrict or limit our use and/or disclosure; (2) what information you want restricted or limited; and (3) to whom the restriction or limitation applies (e.g., spouse).
If we agree to your request, it will not prevent us from disclosing your PHI as follows: (1) to you if you request access or an
accounting of disclosures; (2) for purposes required or permitted by law; or (3) in case of an emergency.
B. You have the right to receive confidential communications concerning your PHI by alternative means or via alternative locations. For example, you may want to receive communications related to your prescriptions at a different address other than your home address. If you wish to receive confidential communications via alternative means or locations, please submit your request in writing to the Privacy Officer and set forth the alternative means by which you wish to receive communications or the alternative location at which you wish to receive such communications. We will accommodate all reasonable requests.
C. You have the right to access, inspect and obtain a copy of your PHI, including any electronic PHI; provided, however, you are not entitled to access certain PHI exempted under HIPAA. To the extent we maintain electronic PHI, upon request we will provide you with a copy of your PHI in the format requested. If we do not have your PHI in our possession, we will provide you with the appropriate contact information when your request is received. If you request a copy of your PHI, you will receive a
response to your request in a timely fashion but may be charged a reasonable, cost-based fee to cover copy costs and postage. In some limited circumstances, we may deny your request for access to PHI in which case you may request for the denial to be reviewed. If access is ultimately denied, you are entitled to a written explanation with the reason(s) for the denial.
D. You have the right to receive an accounting of disclosures of your PHI made by us, including disclosures to or by our business associate(s), for a period of six (6) years prior to the date on which you request an accounting of disclosures, or such lesser period as you indicate. You will receive one request annually free of charge and, thereafter, we may charge you a reasonable, cost-based fee for each subsequent request for an accounting of disclosures within the same twelve-month period. We will notify you of the cost for an accounting of disclosures and you may choose to withdraw or modify your request before we charge you.
E. If you believe we have PHI about you that is incorrect or incomplete, you may make a written request to us stating the reasons to support any requested amendment. You have the right to request an amendment to your PHI for so long as we maintain your PHI. If we do not have your PHI in our possession, we will provide you with the appropriate contact information when we receive your request. We will respond to your request for an amendment after we receive your request. However, we may deny your request for amendment if, for example, we determine that the PHI you requested was not created by us or is already accurate and complete. You may respond to our denial by filing a written statement of disagreement, but we have the right to rebut your disagreement. If this occurs, you have the right to request that your original request, our denial, your statement of disagreement, and our rebuttal be included in future disclosures of your PHI.
F. You have the right at any time to obtain a paper copy of this Notice, even if you receive this Notice electronically. If you have received an electronic copy of this Notice but wish to obtain a paper copy of this Notice, please send your request in writing to the Privacy Officer at the address listed below.
G. You have the right to opt-out of fundraising and your PHI will not be used for fundraising purposes or sold without your prior authorization.
III. Additional Information/Questions or Complaints
A. If you need any additional information about this Notice or wish to exercise any of your rights set forth in this Notice, please contact the Privacy Officer at the following address: BetterMe Rx
320 Gold Ave. SW STE 620 PMB 2281
Albuquerque, NM 87102
If you believe your privacy rights have been violated, you may file a complaint without retaliation with the Privacy Officer of the pharmacy or with:
Secretary of the Department of Health and Human Services
200 Independence Avenue SW
Washington D.C. 20201
This California Privacy Notice (“Notice”) is in addition to, and incorporated into, the Privacy Policy of BetterMe Rx and its owners and affiliates (collectively, “we,” “us,” or “our”) and applies to personal information that we collect online or offline from California residents (“consumers” or “you” or “your”).
Information We Collect
We have collected the following categories of personal information from consumers within the last twelve (12) months:
Category | Examples |
A. Identifiers and Contact Information. | Your name, postal address, telephone number or email address. |
B. Medical and financial Information. | Your credit card, debit card or health plan. |
C. Protected classifications. | Age, gender, race, medical condition, disability. |
D. Commercial information. | Browsing history, search history, or your interaction with the Website. |
E. Internet or other similar network activity. | Browsing history, search history, or your interaction with the Website. |
F. Geolocation data. | Your physical location or movements. |
Use of Personal Information
We use this personal information for one or more of the following business purposes:
To provide our products and services, such as to process drug claims and, for fulfilling orders.
To provide patient care, customer service, such as to respond to inquiries and requests, verify your identity, and, to maintain your Account.
To analyze use of our products and services as well as customize and improve them.
For marketing, such as to provide you with email alerts about products or services offered by us and/or third parties that may be of interest to you.
To maintain the security of our products, services and systems, such as detecting security breaches or fraudulent activity.
To keep our website and other functioning properly, such as debugging and fixing errors.
To comply with our legal obligations.
To protect our rights, property, and safety or the rights, property, and safety of others.
We do not sell your personal information.
Sharing of Personal Information
We may share personal information we collect with third parties for a business purpose, such as to pharmacies to fill your prescription, marketing partners, advertising networks, clients that sponsor discount cards, and service providers that helps us operate or provide our services, including but not limited to data storage companies and internet service providers. When we share personal information with our service providers, we require that they agree to protect the personal information and use and disclose it only to provide their services to us and for limited business purposes, such as to detect security breaches and comply with their legal obligations.
In the past twelve (12) months, we have shared the following categories of personal information for a business purpose with the following categories of third parties:
Category | Examples |
A. Identifiers and Contact Information. | Service providers; Pharmacies and other health care providers; Product providers and distributors; Operating systems and platforms; Social networks; Marketing partners; Clients |
B. Medical and financial Information. | Service providers; Pharmacies and other health care providers; Product providers and distributors; Operating systems and platforms; Social networks; Marketing partners; Clients |
C. Protected classifications. | Service providers; Pharmacies and other health care providers; Product providers and distributors; Operating systems and platforms; Social networks; Marketing partners; Clients |
D. Commercial information. | Records of products or services you have purchased. |
E. Internet or other similar network activity. | Service providers |
F. Geolocation data. | Service providers |
Your Rights and Choices
This section describes your privacy rights and explains how to exercise them.
Right to Know
You have the right to know, subject to certain exceptions, the following about the personal information we collected about you over the past 12 months:
The categories of the personal information;
The categories of sources of the personal information;
The business or commercial purpose for collecting that personal information;
The categories of personal information shared for a business purpose; and
The categories of third parties with whom the personal information is shared.
Right to Delete
You have the right to request that we delete the personal information that we collected from you, subject to certain exceptions.
Right to Opt-Out of the Sale of Personal Information
You have the right to opt-out of the sale of your personal information. We do not sell personal information.
The Right to Non-Discrimination.
You have the right not to be discriminated against for exercising these rights.
Submitting Requests to Know and Delete Personal Information
You may submit a request to know or delete by submitting a request to us by either:
Emailing us support@bettermerx.com
Visiting our website at the and contacting us at link on bettermerx.com/contact-us
To process your request, we must be able to verify your identity i.e., confirm that the person making the request is the person about whom we collected the personal information, or is someone authorized to act as the authorized agent on that person’s behalf. We will verify your identity by asking that you provide certain information to us that will allow us to confirm you are who you say you are, such as contact information, Account information and/or health information.
You may designate an authorized agent to make a request on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
Only a parent or legal guardian may submit a request to know or delete the personal information of a child under the age of 13. We may ask a requestor on behalf of a child under 13 to sign a consent form under penalty of perjury or to speak by telephone to trained personnel to confirm that the requestor is the parent or legal guardian of the child.
You may only make a request to know or delete your personal information twice within a 12-month period.
Response Timing and Format
We will confirm receipt of your request to know or delete within 10 business days and will provide information on how we will process your request, including our verification process and when you can expect a response.
Changes to Our Privacy Notice
We may change this Notice at any time, but we will not use personal information that we have already collected for a new purpose that is materially different from those stated in our Notice at the time that personal information was collected without first obtaining your explicit consent to use it for the new purpose.
Contact Information
If you have any questions or concerns about this Privacy Notice, our privacy policies and practices, you may contact us at:
Email: support@bettermerx.com
BetterMe Rx
320 Gold Ave. SW STE 620 PMB 2281
Albuquerque, NM 87102
At BetterMe Rx we strive to provide the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: support@bettermerx.com.
Below are our categories and how we can help you after the sale:
PRESCRIPTION MEDICATIONS:
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always login to your bettermerx.com account before your products ship to change your address, method of payment or to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team: support@bettermerx.com.
NON-PRESCRIPTION (OVER THE COUNTER) PRODUCTS:
BetterMe Rx may accept returns on unopened, non-prescription items up to 30 days after the sale. You will be responsible to pay the return shipping cost and we do not accept COD returns. If you need to return an item, please contact our patient care team: support@bettermerx.com. Include your order number, reason for the return along with the product name. BetterMe Rx reserves the right to deny a return that does not arrive in the original condition it was shipped or if the products appear to be tampered with or opened. After we receive the returned product and it is approved by our BetterMe Rx team, your purchase price will be refunded to your original method of payment.
Address for Returns:
BetterMe Rx
21250 Hawthorne Blvd
Ste 160-C
Torrance, CA 90503
LOST PACKAGES:
In the rare case your package is lost in transit, BetterMe Rx will reship your prescription or non-prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and have it redirected if needed. Sometimes weather may delay your package delivery time. Since we currently do not ship refrigerated products, your product will not be affected by increased transit time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team: support@bettermerx.com.
